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RwandAir with N15m sanction by NCAA after baggage complaint

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The Nigerian Civil Aviation Authority (NCAA) has imposed a fine of N15 million on RwandAir due to a violation of consumer protection regulations related to a passenger's damaged luggage. 

Michael Achimugu, the spokesperson for the NCAA, made this announcement via a post on his personal X account on Friday.
This compensation aligns with Part 19 of the NCAA Regulations 2023, which outlines consumer protection measures in air travel, including compensation and other remedies for passengers affected by baggage issues.

He stated that the penalty was imposed for the airline's failure to address the baggage complaint within the required timeframe. Furthermore, the NCAA has instructed RwandAir to replace the damaged bag of the passenger and to provide $170 as immediate compensation.
The NCAA emphasized that this sanction highlights the necessity for airlines to promptly address passenger complaints and adhere to consumer protection regulations. RwandAir, originally known as Rwandair Express, was established to function as Rwanda's national carrier. 

In March 2009, the airline was registered and rebranded under its current name, RwandAir. The airline operates flights to various destinations across Africa, Europe, the Middle East, and Asia.

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