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₦6m penalty imposed on Saudi Airlines by NCAA for consumer protection lapses

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The Nigerian Civil Aviation Authority has imposed a fine of N6 million on Saudi Airlines due to violations related to consumer protection.

In a statement released by Chris Achimugu, the Director of Public Affairs and Consumer Protection at the NCAA, on his X (formerly Twitter) account on Friday, it was highlighted that this action followed the Authority's efforts to assist the airline in preventing violence at the Nnamdi Azikiwe International Airport a few months ago.

The NCAA had also granted additional time for the airline to address several outstanding issues, alongside determinations made by the Civil Aviation Authority (CAA).
"This penalty is essential to ensure adherence to Part 19 of the NCAA Regulations 2023. It is anticipated that the airline will significantly enhance its operations in Nigeria. Passengers traveling to and from Nigeria deserve to feel safeguarded and valued by the airline," the statement partially conveyed.
Achimugu further emphasized that the NCAA will continue to support Saudi Airlines and all other carriers in achieving optimal operational capacity.

Consumer protection-related infractions refer to business practices that breach laws intended to safeguard consumers from deceit, fraud, and unfair treatment. Typical violations include false advertising, undisclosed fees, privacy infringements, and aggressive debt collection practices. These issues are generally investigated by the Federal Trade Commission or state Attorneys General.


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